Frequently Asked Questions

Yes. We use organic, eco-friendly fabrics like 100% organic cotton and produce in small batches to avoid waste. We also use plastic-free packaging and partner with responsible suppliers who align with our environmental values.

We offer free returns to the following countries;

United States, Canada, Germany, United Kingdom, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Poland, Australia, New Zealand and Ireland.

Returns & Exchanges – Kash Originals

We get it — sometimes a piece doesn’t feel quite right, and that’s okay.

At Kash Originals, we want you to feel good in what you wear. If something isn’t working for you, you can return or exchange it within 30 days of delivery — as long as it’s unworn, unwashed, and still in its original condition.

What can I return?

You can return any item within 30 days of when your order was delivered. However, to keep things respectful and hygienic for everyone, a few items are non-returnable:

• Underwear & swimwear — not eligible for return (for hygiene reasons)

• Socks — returnable only if sealed in original packaging

• Water bottles — non-returnable

• Personalised items — not eligible for return

• Final Sale items (US & Canada only) — if marked as 60% off or more, these are final sale and can’t be returned, exchanged, or refunded

We inspect all returned items. To receive a full refund, the product must be in its original, unused condition. If it's returned to us damaged, used, or worn, we unfortunately won’t be able to process a refund.

We’re really sorry if something arrived less than perfect — we put a lot of care into everything we make, and we want to make it right. If you ordered directly from our official online store, there's no need to return the item just yet. Just reach out to us and we’ll take it from there. Here’s what to do: Please email our Customer Support Team at [your support email] with the following:

• Your full name and email

• Your order number (e.g. #KO12345)

• The item name or description

• Clear photos showing:
  

  1. The fault or damage

  2. A full view of the item

  3. The Kash Originals label and tag

All claims for damaged or incorrect items must be made within 7 days of delivery. Note: We can only assist if your item was purchased directly from kashoriginals.com. If you bought it through a third-party retailer or marketplace, please contact them directly regarding your order. What Happens Next? Once we’ve reviewed your claim and verified the issue, we’ll offer a solution — whether it’s a replacement, refund, or store credit — depending on stock and availability. If needed, we’ll guide you through the next steps. We appreciate your patience and promise to make it right. Every piece at Kash Originals carries meaning — and that includes making sure your experience with us feels right too. Let me know if you’d like a shorter version for your packaging slip or order confirmation emails, or if you need this added into your Shopify FAQ layout.