top of page

Store Policy

Customer Care

At Kash Originals, every order is more than just a transaction — it's a connection to culture, craftsmanship, and community. Our customer care is rooted in the same values that guide our brand: honesty, warmth, and attention to detail.

Our Commitment

We are committed to providing you with a seamless, respectful, and helpful experience from the moment you visit our store to the time your order arrives — and beyond. Whether you have questions, feedback, or need support, we’re here to help.

How to Reach Us

You can reach our support team at:
info@kashoriginals.com. We typically respond within 24–48 hours, Monday to Friday.

Please include your order number (if applicable) and a brief description of your inquiry so we can assist you as efficiently as possible.

Support Hours

Monday – Friday
10:00 AM – 6:00 PM (EST)
We are closed on weekends and Canadian public holidays, but we’ll respond to any pending queries the next business day.

What We Can Help With

  • Product questions (fit, fabric, care)

  • Order tracking and shipping info

  • Returns and exchanges

  • Sizing guidance

  • Custom or bulk inquiries

  • Feedback or special requests

Respect & Care

We treat every customer with kindness and respect — and we expect the same in return. Our small, passionate team is here to help, and we appreciate your patience, especially during busy periods or product launches.

Built with Purpose

Just like our clothing, our service is built to last — thoughtful, intentional, and rooted in trust. If something goes wrong, we’ll do everything we can to make it right.

Let us know how we can serve you better. Thank you for supporting a brand that believes in more than fashion — we believe in meaning.

 Privacy & Safety

Information We Collect

When you browse our website or place an order, we may collect the following:

  • Name, email address, and contact information

  • Shipping and billing addresses

  • Payment details (securely processed via third-party providers)

  • Purchase history and preferences

  • Website usage data (e.g., pages viewed, time spent, etc.)

This information is collected to process orders, improve your shopping experience, and personalize content.

How We Use Your Information

We use your data to:

  • Fulfill and deliver your orders

  • Send order updates and shipping notifications

  • Provide customer support

  • Improve our website and services

  • Send you occasional marketing (only if you opt in)

We do not sell or rent your personal information to third parties.

Payment Security

All transactions on our site are securely processed through trusted third-party gateways (e.g., Shopify Payments, PayPal). Your payment details are encrypted and never stored on our servers.

Data Protection

Our website uses industry-standard SSL encryption to ensure your information is transmitted securely. We regularly monitor and update our systems to protect against unauthorized access or misuse.

Cookies & Tracking

We use cookies to improve website functionality, personalize content, and analyze traffic. You can manage your cookie preferences through your browser settings.

Your Rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us at [your email address].

If you’ve subscribed to our marketing emails, you can unsubscribe at any time using the link at the bottom of the email.

Contact Us

If you have any concerns about privacy, safety, or data use, reach out to us at:i nfo@kashoriginals.com by using our website, you agree to the terms outlined in this policy. Thank you for trusting Kash Originals — a brand built on purpose, transparency, and care.

Payment Methods

Credit / Debit Cards

PAYPAL

bottom of page